Customer Service is.......DYING. UDATED... - Harley Davidson Forums: Harley Davidson Motorcycle Forum
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post #1 of 17 (permalink) Old 11-02-2012, 01:06 PM Thread Starter
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Customer Service is.......DYING. UDATED...

Props to SAMSON exhaust. I bought a set of M-144 3" pipes over the weekend and needed the mounting kit. I didn't see it on their site. I sent them an Email.

Got a phone call later that day and they're sending it right out to me, for a more than reasonable price.

Courtious staff and fast service.

__________________________________________
When the going gets weird, the weird turn professional.... ~ Hunter S. Thompson~

R.I.P. Rubberdown. 1971-2012
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post #2 of 17 (permalink) Old 11-02-2012, 01:16 PM
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Damn nice to hear a story like that!! Thanks, amigo!

I have Samsons on my bike, so I like this post for more than one reason.

If you run naked around a tree at approximately 87mph, there's a very real possibility of fu(k!ng yourself...

I got these lines in my face, tryin' to straighten out the wrinkles in my life... Ramblin' Jack Elliot/Guy Clark

The sweet bird of youth, was sittin' on my shoulder yesterday, but she's always changin' partners and I always knew she'd up and fly away... Larry Mahan/Guy Clark

Vaya con Dios, Rick "Rubberdown" Massey ~ May you rest in eternal peace
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post #3 of 17 (permalink) Old 11-02-2012, 01:19 PM
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Best soundin' bike I ever heard was running Samson pipes, man.

Still is as a matter of fact.

Ride In Peace, Rick "Rubberdown" Massey
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post #4 of 17 (permalink) Old 11-02-2012, 01:30 PM Thread Starter
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FYI....I bought the pipes used, without the hardware.

__________________________________________
When the going gets weird, the weird turn professional.... ~ Hunter S. Thompson~

R.I.P. Rubberdown. 1971-2012
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post #5 of 17 (permalink) Old 11-02-2012, 01:37 PM
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That kicks ass.

'05 Carbed Night Train
111 rwhp, 112 rwtq
Best 1/4 ET 12.557s
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post #6 of 17 (permalink) Old 11-02-2012, 02:35 PM
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[QUOTE=LilJo;652868]Best soundin' bike I ever heard was running Samson pipes, man.

Still is as a matter of fact.[/QUOTE

Dyna low rider +Samson ripsaws+ 5500 rpm +1st gear = tire spin great noise and quick acceleration!!

Link to my Youtube channel. All riding videos. Enjoy.
http://www.youtube.com/user/PittSteelers1345

"Mr. Lahey is this you talking or the liquor?"

"Randy...(takes a swig)...I am the Liquor!!!"
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post #7 of 17 (permalink) Old 11-02-2012, 02:57 PM
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Samsons had a booth at the Corbin Rally here back in July. Very nice look'n pipes and reasonably priced .
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post #8 of 17 (permalink) Old 11-02-2012, 04:42 PM
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Good to know thanks.

2015 FLHTCUTG
2006 1200XL
"I keep trying to think but nothing happens"
- Curly Howard
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post #9 of 17 (permalink) Old 11-11-2012, 03:27 PM Thread Starter
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So.....funny (not so much) story.

I get a box wednesday from Samson. I open it. 4-grade 5 bolts and 4-lock washers.

Bolts too short, no flat washers, (Bolts should be carriage bolts) and NO SPACERS.

All for only $15.95

I call Samson, and speak to same girl I spoke to before.

I explained what I got.

She says, "No spacers?"

I say, "Nope...."

She sounds disgusted.

I'm reassured the problem will be fixed.

Friday. 3pm. Mailman's outside. Has big envelope and my "Jumbo winter Ball-Warmer" isn't supposed to be here for another week or so.

Looked at envelope and there's a box inside. It's from Samson.

Open it.

Folded paperwork for M-144 mufflers with parts list.

Parts list says pipes should have:

4- carriage bolts.
4-flat washers
4-spacers
4-polylock nuts.

What am I missing? 2-flat washers and 2-polylock nuts.

WTF?

How hard is this??

Called and left message. Closed early fridays, and won't be back until monday.

__________________________________________
When the going gets weird, the weird turn professional.... ~ Hunter S. Thompson~

R.I.P. Rubberdown. 1971-2012
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post #10 of 17 (permalink) Old 11-11-2012, 03:46 PM
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that sucks Dave. All it takes is a combination of listening skill and care to please. What looked like a good thing at first is turning fugly fast. Hope it gets resolved soon.

Dave

http://dmwphoto.smugmug.com


I Googled "who gives an eff?", my name was not listed......
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