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Old 11-02-2012, 02:06 PM   #1 (permalink)
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Customer Service is.......DYING. UDATED...

Props to SAMSON exhaust. I bought a set of M-144 3" pipes over the weekend and needed the mounting kit. I didn't see it on their site. I sent them an Email.

Got a phone call later that day and they're sending it right out to me, for a more than reasonable price.

Courtious staff and fast service.
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Old 11-02-2012, 02:16 PM   #2 (permalink)
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Damn nice to hear a story like that!! Thanks, amigo!

I have Samsons on my bike, so I like this post for more than one reason.
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Old 11-02-2012, 02:19 PM   #3 (permalink)
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Best soundin' bike I ever heard was running Samson pipes, man.

Still is as a matter of fact.
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Old 11-02-2012, 02:30 PM   #4 (permalink)
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FYI....I bought the pipes used, without the hardware.
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Old 11-02-2012, 02:37 PM   #5 (permalink)
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That kicks ass.
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Old 11-02-2012, 03:35 PM   #6 (permalink)
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[QUOTE=LilJo;652868]Best soundin' bike I ever heard was running Samson pipes, man.

Still is as a matter of fact.[/QUOTE

Dyna low rider +Samson ripsaws+ 5500 rpm +1st gear = tire spin great noise and quick acceleration!!
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Old 11-02-2012, 03:57 PM   #7 (permalink)
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Samsons had a booth at the Corbin Rally here back in July. Very nice look'n pipes and reasonably priced .
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Old 11-02-2012, 05:42 PM   #8 (permalink)
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Good to know thanks.
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Old 11-11-2012, 04:27 PM   #9 (permalink)
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So.....funny (not so much) story.

I get a box wednesday from Samson. I open it. 4-grade 5 bolts and 4-lock washers.

Bolts too short, no flat washers, (Bolts should be carriage bolts) and NO SPACERS.

All for only $15.95

I call Samson, and speak to same girl I spoke to before.

I explained what I got.

She says, "No spacers?"

I say, "Nope...."

She sounds disgusted.

I'm reassured the problem will be fixed.

Friday. 3pm. Mailman's outside. Has big envelope and my "Jumbo winter Ball-Warmer" isn't supposed to be here for another week or so.

Looked at envelope and there's a box inside. It's from Samson.

Open it.

Folded paperwork for M-144 mufflers with parts list.

Parts list says pipes should have:

4- carriage bolts.
4-flat washers
4-spacers
4-polylock nuts.

What am I missing? 2-flat washers and 2-polylock nuts.

WTF?

How hard is this??

Called and left message. Closed early fridays, and won't be back until monday.
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Old 11-11-2012, 04:46 PM   #10 (permalink)
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that sucks Dave. All it takes is a combination of listening skill and care to please. What looked like a good thing at first is turning fugly fast. Hope it gets resolved soon.
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