Join Date: Mar 2011
Location: Niceville, FL
||LinkBack||Thread Tools||Display Modes|
I have to get this one off my chest. I rarely complain about jack squat, and am a pretty easy going dude. But Vance and Hines is about to make me go postal.
About a month ago I stumbled upon a set of used power duals a guy had for real cheap, but he didnt have brackets. They only had about 200 miles on them and he sold them to me for $100. I know, sweet deal, right?
So on July 20th approx. 1700 CST (sorry, 21 years in SOF taught me to keep track of everything) I called VH and ordered 2 brackets, and 2 clamps. Guy quoted me $46 for all of it.
On 26 July I called them back trying to get an update on the order and the guy told me one of the brackets was back order and they have it now so he will be sending them out 3-day shipping.
On 31 July I called back AGAIN to get an order status and the guy told me they were having problems again tracking down one of the brackets, and again he would get them on 3-day shipping.
On 6 August I called back AGAIN to get another story about how they were backed up, but he assured me they were getting them out that day and I would see them by Friday (10 August).
Well on 10 August I called back for what I consider the last time and I was told once again the shipping room was backed up. I told the guy to cancel the order and get his sh*t straight. At this point I had had just about enough of somone trying to BS the BS'er.
So I have had a sweet header on my garage floor for over 3 weeks now and it is pretty much just holding the floor down.
Ok, rant off. But if this is the way they treat folks (especially since I always use their product) I will be taking my business elsewhere.
Thanks for letting me bend an ear. As you were...