Join Date: Jun 2008
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Not looking for something free or financially appealing, but I'd like to see maybe a "Work Shop", where the dealer has classes, showing scheduled maintnence, repairs, and things like cam swaps, Diagnostic tips (Pulling DTCs from bike without a scanner) and explanations, and even simple things like "Exhaust replacement" how-to's for the public.
In a sense, it would educate your bike owners and help in explanations at least, when asking for repair or service advice. It would also see what's involved in some tasks, and help them to better understand the labor involvement.
Schedule them for saturdays, and do one thing a week for Jan and feb, since the first week of March is Daytona Bike Week.
It could prove to be interesting.
I'll tell ya point blank.... that would get me to your dealership every Sat.
A couple of ideas in a few areas. Maybe something might stick. I remember when I sold a big project when the recession was ramping up. We all needed income in. I told the guys don't lose the sale over the price. Listen to the customer, make it happen and don't screw it up. My jobs have been the largest and most successful even in a tight recession climate. Listening to the customer and making every walk in or customer count really matters.
I do like the free pick up and delivery with in a certain radius. Dirt cheap after.
Free preride safety check on every service or ride ins (Mine does this)
Free detail on every service
Sell some discount prepaid service plans.
Discount your billable hour rate for the first x# of customers on a given day. Many ways to do discounts.
Offer some prepaid service plans for the firs 24K miles to match the warranty.
Upgrades are limitless opportunity. The dealer gets great items at a huge discount and setup/installation is already an overhead item.
Offer new first time buying at the dealer incentives
Free delivery and tender setup.
Offer steep discounts for Harley Davidson Financing and dealer incentives.
Lower interest rate (Dealer pays forward the discount)
Many creative ideas to be had for this area.
Sales as always
Clothing and Accessories
Discount them to move the merchandise.
BBQ, Beer, Christmas party, Something every Saturday, bikecicle ice wash, wet tshirt contest after hours for adults only.
Give aways for purchasers. A free hotel during a Rally as an example. Trips. The owner is probably rich enough to proved a few.
Bike give away for purchases over a certain amount.
Radio, bring in the band, emails, phone calls with a personal invitation (no one likes this, but it is the most effective). Texting, facebook, TV commercials (see none from the local dealerships in Houston). Do everything a car dealership does. They have this part to a science except for long term customer retention and satisfaction with the deal.
Offer incentives for producing business (Any business). Don't overlook anyone. You can graduate the incentives for larger production of course, but don't make it impossible to get a reward. A happy employee produces more every time.