S&S v111 installed in my '97 Roadking - Harley Davidson Forums: Harley Davidson Motorcycle Forum
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Old 10-12-2012, 03:05 PM   #1 (permalink)
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S&S v111 installed in my '97 Roadking

Less than 75 miles and pooched. After all I read on these vtwin forums, I estimated that S&S was the John Deere of V Twin engines. I had my local HD Dealership install it, now S&S is requiring me to R&R the engine and send it back to S&S for assessment. Hell the motor has less than 60 miles on it and they have to assess it?

This is taking over a month just to have it sent to them so they can decide if they are going to make their warranty good. And, by the way, under their warranty, they do not cover the R&R, You pay that, even if its their fault. Also I think I will have to pay the freight back to S&S and Back to me.

This is very disturbing to me and I'm without my motorcycle for how long? Who knows?

Last edited by 29roadking; 10-14-2012 at 02:14 PM.
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Old 10-12-2012, 03:26 PM   #2 (permalink)
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Man....that sucks, but of course they have to assess it.....S&S didn't install it, and any company that sells an aftermarket, high performance engine is going to want to make sure the engine didn't fail due to an error in the installation.

That wouldn't be S&S's fault.


Sadly, that's a risk you take buying an aftermarket engine, and then paying yet another shop to install it.

I used to deal with this all the time, with customers that want to buy their own parts, then have them installed.

If there's a problem, that's the customer's responsibility.

Had you gotten the dealership or an independant shop to get you the engine, AND install it, then the removal and warranty work issues would be on them. Yes....it may have cost you a tiny bit more, but then this wouldn't be on your shoulders.

These are the pitfalls and complications of buying your own parts and having to deal with a failure/warranty/return issue.

All outlined in S&S's warranty explanation as well.



WARRANTY:
All S&S parts are guaranteed to the original purchaser to be free of manufacturing defects in materials and workmanship for a period of twelve (12) months from the date of purchase.

Merchandise that fails to conform to these conditions will be repaired or replaced at S&S’s option if the parts are returned to us by the purchaser within the 12 month warranty period or within 10 days thereafter.

***In the event warranty service is required, the original purchaser must call or write S&S immediately with the problem. Some problems can be rectified by a telephone call and need no further course of action.

***A part that is suspect of being defective must not be replaced by a Dealer without prior authorization from S&S. If it is deemed necessary for S&S to make an evaluation to determine whether the part was defective, a return authorization number must be obtained from S&S.

***The parts must be packaged properly so as to not cause further damage and be returned prepaid to S&S with a copy of the original invoice of purchase and a detailed letter outlining the nature of the problem, how the part was used and the circumstances at the time of failure.


***If after an evaluation has been made by S&S and the part was found to be defective, repair, replacement or refund will be granted.


ADDITIONAL WARRANTY PROVISIONS:
(1) S&S shall have no obligation in the event an S&S part is modified by any other person or organization.
(2) S&S shall have no obligation if an S&S part becomes defective in whole or in part as a result of improper installation, improper maintenance, improper use, abnormal operation, or any other misuse or mistreatment of the S&S part.
(3) S&S shall not be liable for any consequential or incidental damages resulting from the failure of an S&S part, the breach of any warranties, the failure to deliver, delay in delivery, delivery in non-conforming condition, or for any other breach of contract or duty between S&S and a customer.
(4) S&S parts are designed exclusively for use in Harley-Davidson® and other American v-twin motorcycles. S&S shall have no warranty or liability obligation if an S&S part is used in any other application.



I can relate to your problem and frustration, however, spending $6000+ for an engine and having it installed by a third party can complicate matters if there's a problem with said engine. Then again.....I'm not telling you something you don;t already know.
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Old 10-13-2012, 05:53 AM   #3 (permalink)
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It seems to me there's more to this story.
If your H-D dealership sold you the engine they must be an authorized S&S distributor. Your dealer service dept. would also be an authorized S&S repair facility and could perform the tear down and diagnostics. At least the one I worked at could.
Didn't your dealer svc. dept. even try to diagnose the failure ???
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Old 10-13-2012, 06:01 AM   #4 (permalink)
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3 sides to every story...

Sorry you are broke down, but the story seems odd.
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Old 10-13-2012, 09:30 AM   #5 (permalink)
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Quote:
Originally Posted by Dave63 View Post
Man....that sucks, but of course they have to assess it.....S&S didn't install it, and any company that sells an aftermarket, high performance engine is going to want to make sure the engine didn't fail due to an error in the installation.

That wouldn't be S&S's fault.


Sadly, that's a risk you take buying an aftermarket engine, and then paying yet another shop to install it.

I used to deal with this all the time, with customers that want to buy their own parts, then have them installed.

If there's a problem, that's the customer's responsibility.

Had you gotten the dealership or an independant shop to get you the engine, AND install it, then the removal and warranty work issues would be on them. Yes....it may have cost you a tiny bit more, but then this wouldn't be on your shoulders.

These are the pitfalls and complications of buying your own parts and having to deal with a failure/warranty/return issue.

All outlined in S&S's warranty explanation as well.



WARRANTY:
All S&S parts are guaranteed to the original purchaser to be free of manufacturing defects in materials and workmanship for a period of twelve (12) months from the date of purchase.

Merchandise that fails to conform to these conditions will be repaired or replaced at S&S’s option if the parts are returned to us by the purchaser within the 12 month warranty period or within 10 days thereafter.

***In the event warranty service is required, the original purchaser must call or write S&S immediately with the problem. Some problems can be rectified by a telephone call and need no further course of action.

***A part that is suspect of being defective must not be replaced by a Dealer without prior authorization from S&S. If it is deemed necessary for S&S to make an evaluation to determine whether the part was defective, a return authorization number must be obtained from S&S.

***The parts must be packaged properly so as to not cause further damage and be returned prepaid to S&S with a copy of the original invoice of purchase and a detailed letter outlining the nature of the problem, how the part was used and the circumstances at the time of failure.


***If after an evaluation has been made by S&S and the part was found to be defective, repair, replacement or refund will be granted.


ADDITIONAL WARRANTY PROVISIONS:
(1) S&S shall have no obligation in the event an S&S part is modified by any other person or organization.
(2) S&S shall have no obligation if an S&S part becomes defective in whole or in part as a result of improper installation, improper maintenance, improper use, abnormal operation, or any other misuse or mistreatment of the S&S part.
(3) S&S shall not be liable for any consequential or incidental damages resulting from the failure of an S&S part, the breach of any warranties, the failure to deliver, delay in delivery, delivery in non-conforming condition, or for any other breach of contract or duty between S&S and a customer.
(4) S&S parts are designed exclusively for use in Harley-Davidson® and other American v-twin motorcycles. S&S shall have no warranty or liability obligation if an S&S part is used in any other application.



I can relate to your problem and frustration, however, spending $6000+ for an engine and having it installed by a third party can complicate matters if there's a problem with said engine. Then again.....I'm not telling you something you don;t already know.
This Harley Dealer is an S&S Certified Dealer also.
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Old 10-13-2012, 09:33 AM   #6 (permalink)
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Quote:
Originally Posted by misinlink View Post
3 sides to every story...

Sorry you are broke down, but the story seems odd.
Exactly as it is. It seems very strange to me also. This Roadking I bought in '96 and it never left me anywhere and never failed to start. But when I put the six speed in, i had almost no throttle above 65, hence the S&S v111. I did all the research and determined the S&S to be the John Deere of aftermarket v twins. This is still on going. I took a good motorcycle and turned it into a wall hanger. I feel responsible for trying to change things.
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Old 10-13-2012, 09:35 AM   #7 (permalink)
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Quote:
Originally Posted by SCHMIDTYS View Post
It seems to me there's more to this story.
If your H-D dealership sold you the engine they must be an authorized S&S distributor. Your dealer service dept. would also be an authorized S&S repair facility and could perform the tear down and diagnostics. At least the one I worked at could.
Didn't your dealer svc. dept. even try to diagnose the failure ???
I bought the engine from an S&S reseller, they did not install engines. The Harley Dealership is the Dealership I bought the bike from in '96. They are an S&S dealer and They still have to send it back to S&S for determination of the problem and cause. It has an IST chip that tracks RPM's and whatever.

Last edited by 29roadking; 10-14-2012 at 02:16 PM.
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Old 10-13-2012, 09:46 AM   #8 (permalink)
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I took a good motorcycle and turned it into a wall hanger. I feel responsible for trying to change things.[/QUOTE]

You're not the first one. In search of more performance take a everyday ride and make it unreliable. Does sound like once you're done,you'll be happy.

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Old 10-13-2012, 09:50 AM   #9 (permalink)
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I will let you all know how it pans out. I'm in no way saying that S&S engines are inferior, I am frustrated enough that I may just buy another one and sell the one that is being sent back to S&S when they determine what is wrong. I'm sure S&S will do the right thing, it just takes a long time.
By all means, if you need a new engine, feel comfortable with S&S, I think this is an isolated incident.
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Old 10-13-2012, 06:40 PM   #10 (permalink)
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Completely sucks, man! Just out of curiosity because I'm looking to pull the trigger on a S&S V111", who'd you buy the motor from?
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