Join Date: Sep 2012
Location: lake city, sc
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Man....that sucks, but of course they have to assess it.....S&S didn't install it, and any company that sells an aftermarket, high performance engine is going to want to make sure the engine didn't fail due to an error in the installation.
That wouldn't be S&S's fault.
Sadly, that's a risk you take buying an aftermarket engine, and then paying yet another shop to install it.
I used to deal with this all the time, with customers that want to buy their own parts, then have them installed.
If there's a problem, that's the customer's responsibility.
Had you gotten the dealership or an independant shop to get you the engine, AND install it, then the removal and warranty work issues would be on them. Yes....it may have cost you a tiny bit more, but then this wouldn't be on your shoulders.
These are the pitfalls and complications of buying your own parts and having to deal with a failure/warranty/return issue.
All outlined in S&S's warranty explanation as well.
All S&S parts are guaranteed to the original purchaser to be free of manufacturing defects in materials and workmanship for a period of twelve (12) months from the date of purchase.
Merchandise that fails to conform to these conditions will be repaired or replaced at S&S’s option if the parts are returned to us by the purchaser within the 12 month warranty period or within 10 days thereafter.
***In the event warranty service is required, the original purchaser must call or write S&S immediately with the problem. Some problems can be rectified by a telephone call and need no further course of action.
***A part that is suspect of being defective must not be replaced by a Dealer without prior authorization from S&S. If it is deemed necessary for S&S to make an evaluation to determine whether the part was defective, a return authorization number must be obtained from S&S.
***The parts must be packaged properly so as to not cause further damage and be returned prepaid to S&S with a copy of the original invoice of purchase and a detailed letter outlining the nature of the problem, how the part was used and the circumstances at the time of failure.
***If after an evaluation has been made by S&S and the part was found to be defective, repair, replacement or refund will be granted.
ADDITIONAL WARRANTY PROVISIONS:
(1) S&S shall have no obligation in the event an S&S part is modified by any other person or organization.
(2) S&S shall have no obligation if an S&S part becomes defective in whole or in part as a result of improper installation, improper maintenance, improper use, abnormal operation, or any other misuse or mistreatment of the S&S part.
(3) S&S shall not be liable for any consequential or incidental damages resulting from the failure of an S&S part, the breach of any warranties, the failure to deliver, delay in delivery, delivery in non-conforming condition, or for any other breach of contract or duty between S&S and a customer.
(4) S&S parts are designed exclusively for use in Harley-Davidson® and other American v-twin motorcycles. S&S shall have no warranty or liability obligation if an S&S part is used in any other application.
I can relate to your problem and frustration, however, spending $6000+ for an engine and having it installed by a third party can complicate matters if there's a problem with said engine. Then again.....I'm not telling you something you don;t already know.
It seems to me there's more to this story.
If your H-D dealership sold you the engine they must be an authorized S&S distributor. Your dealer service dept. would also be an authorized S&S repair facility and could perform the tear down and diagnostics. At least the one I worked at could.
Didn't your dealer svc. dept. even try to diagnose the failure ???