Join Date: May 2009
Location: Houston, TX
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Seen the same thing when I worked at the dealership...the one thing you have to understand is that it ain't the dealership giving you a hard time, it's the factory. If your dealership it telling you that the factory wants them to try and buff it out, then that's the way it's going down...the folks at the factory are a bunch of cheap f*cks when it comes to some kinds of warranty work, with paint/finish issues being the #1 item that they're cheap about. If the dealership can fix it without the factory having to eat the cost of a new tank, then that's what they'll recommend every time.
Think about it for a second: honestly, if you were in their place and were faced with an expense that you might be able to avoid locally, wouldn't you recommend it?
Your dealership can be your best friend in this...stick to your guns, tell the dealership that you understand it's not THEIR fault that the bike came with a glitch in the paint, but that you will NOT settle for a "local fix," that you want the tank REPLACED and not repaired, and you're not going to change your mind. If you talk to the service manager instead of yelling, hollering, and threatening, you'll get what you want. Showing your a$$ to the guys at the dealership is THE quickest way to make them think, "Well, f*ck this guy, he's just an a$$hole so I ain't giving him sh*t!" (I mean, really, what would YOU think if the roles were reversed?)
If it sounds like I'm defending your dealership, I am. Having worked at one, I can tell you first-hand that 99% of the crap that Harley owners go through with their bikes and warranty issues is NOT the fault/responsibility of the dealership - it's with the company. And some folks just don't seem to realize that pissing off the dealership isn't going to win you any prizes or get your problem resolved.
You can make your dealership an ally or an enemy; the choice is yours, but I have a feeling you'll get more done with them as an ally.