Unhappy Limited CVO owner - Harley Davidson Forums: Harley Davidson Motorcycle Forum
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post #1 of 16 (permalink) Old 09-10-2019, 04:02 PM Thread Starter
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Unhappy Limited CVO owner

I've been riding Harleys for decades, and finally decided to go all the way in comfort and extras and get the 2019 CVO Limited. I got it in March and in my first couple of shakedown rides noticed that the CB radio sucked. I literally couldn't talk to people/hear people 50 feet away. I took it back the dealer, they duplicated the issue, put in a new CB and it still was the same. They spoke with tech support and were told that is the norm for the CB. They tried to give me some story about the bike having a small footprint so it couldn't transmit/receive from very far. The did not, however, have an answer as to why I can buy a walkie-talkie for ten bucks at a toy store and can talk to someone two miles away.
I put a few miles on the bike, not all of them in good weather and discovered that whenever you ride in the rain the radio will mute itself and the screen will change to one of the information screens. Local dealer was able to duplicate the problem. Tech services wanted a video of what it was doing, so a couple were sent to them of the radio doing this. The answer? The radio is operating normally, if a raindrop hits the touchscreen that is going to happen.
I am so pissed that I dropped almost $50K on a bike and in 14K miles I am being told to accept crappy performance on the things that are supposed to set the CVO above the other bikes. I called customer support and the impression I get from them is they are happy to have my money, and just to live with their top-of-the-line model having crappy modules. I feel like I've been transported back to the days of AMF Harleys.
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post #2 of 16 (permalink) Old 09-10-2019, 04:31 PM
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Thats H-Ds customer service and workmanship for ya.
And they wonder why their sales are down and stocks are in the tank.

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post #3 of 16 (permalink) Old 09-10-2019, 04:41 PM
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Great first post.

Some folks seek the comfort of the straight and narrow. Me? I prefer the twisted road.
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post #4 of 16 (permalink) Old 09-10-2019, 04:41 PM
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Unhappy Limited CVO owner

I bought a 2014 Ultra Trike.
Lets put it this way I should have kept my 2012 and painted it.
Of course that was my 2 wheeler bagger

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post #5 of 16 (permalink) Old 09-10-2019, 06:48 PM
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CB sounds like it may have a bad antenna or connection.

Know anyone still involved with CB's?

Truck stops used to have CB shops attached or, they knew of a good local shop.

Get it checked out as keying the mike could burn out the transmit circuits.

Then, I suppose you could always present the MOCO with the bill.

Raindrops on the touch screen - Can you turn down the sensitivity like on your cell phone?

There ARE times when I wish I still had my old Knucklehead .... or the Pan or, the Shovel.


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Last edited by Smoketown$1; 09-10-2019 at 06:49 PM. Reason: spelin'
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post #6 of 16 (permalink) Old 09-10-2019, 07:09 PM
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I've heard of bad service, and experienced some of it myself in the past, but your problems coupled with the dealer and/or the MoCo's attitude takes the cake. You have almost singlehandedly talked me into buying something other than a Harley whenever I get ready for another bike.

Maybe we will get lucky and somebody who gives a chit may buy out HD.
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post #7 of 16 (permalink) Old 09-10-2019, 07:37 PM
Originally Posted by Radar View Post
Great first post.
Yup, my thoughts too Tim....
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post #8 of 16 (permalink) Old 09-10-2019, 08:03 PM
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Post a up a pic of that lemon. No, not one of yourself, the bike, man. Lets see it.

If we ever forget that we are one nation under God, then we will be a nation gone under. Ronald Reagan
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post #9 of 16 (permalink) Old 09-10-2019, 10:24 PM
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That sucks .. sorry youre having issues with your new bike. Theres nothing worse than spending money and the product not working properly.
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post #10 of 16 (permalink) Old 09-10-2019, 11:54 PM
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Bring it to a different dealer for service, tell them the problem you are having and how the other dealer treated you.
Hopefully you get better results.
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