My 2012 Heritage has 17,000 miles and it's still tricky to get it into neutral. At red lights, I find it easier to put it in 2nd gear, then down into neutral. It's much more difficult to shift it into neutral from 1st gear.
As long as the gears are rotating 9 times out of 10 it will jump from second right into first. 3rd to 2nd Gear Downshift will usually stop the gear rotation and you will be able to find neutral easily.
Give it a 1000 miles or so, I used to feel that way, never have a problem anymore. I changed the fluids myself at 1k.
I, not sure if its getting the right touch or ..
The manual states to not overfill or it could be difficult to find neutral.
I measured everything exactly for the primary and transmission and after my 1k fluid change I never had or thought about it again, not exactly sure but think it was the fluid change, yet, maybe the right touch. All I know, I can click it right into neutral since and still do at 6000 miles now.
I was having trouble with my 2010 Ultra Glide getting in into neutral especially after it was warm. I brought it in for another problem and told them about it. They played around with the clutch plates and now it works great.
I'll go with Sportyman.
I've got a '12 Heritage. I don't think
anything has changed through the '15 models.
From 1st, shift it into 2nd, and then a really light-
touch downshift to find neutral. I don't think anything's
wrong with the bike.
It does take some getting used to.
Like Dan89flstc said ..........just blip the throttle to raise the rpm momentarily while lifting the gear shift lever from first to neutral & it should slide right in . RED-LINE Shock Proof Gear oil also helps or AMSOIL Severe Gear lube !