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Discussion Starter · #1 ·
Took Scarlet in this morning to get a couple things looked at. There was an excess amount of oil in the oil cooler cover again. I wiped it out a couple weeks ago just to see if it came back. It did. Additionally there was what I thought to be too much play in the shift shaft, not the linkage, the area where the shaft comes out of the housing. It was sweating oil too.

Dealer just called me back. The oil cooler has a small pin hole in the left hose inlet. Going to replace it. He is also pulling off the inner primary to replace the shift shaft seal.

I sprang for the 3 year warranty when I bought it. Glad I did.

:):thumbsup
 

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It is always good to hear positive stories regarding dealerships and their service departments. Too often, the bad press seems to be the only thing you hear about when in actuality, it usually is just a minority sample...not unlike the news media and world events.
 

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I sprang for the extended warranty on my '05 EG. With three months left the bike started running like isht when the tank got low. Couldn't figure it out so I brought it in. Fuel line off the immersed pump was crossed over itself and rubbed a hole through it. Crap from the line fouled the pump and injectors. Dealer did right, got a new fuel injection system for $100.
 

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So what is it about dealers who don't necessarily do warranty work without a hassle? Don't they get paid for doing warranty work from the company? Or, do they get a commission for every warranty work request they turn down?

If they do get paid for warranty work, why do they not all look to warranty requests with open arms? Please advise!
 

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Discussion Starter · #7 ·
So what is it about dealers who don't necessarily do warranty work without a hassle? Don't they get paid for doing warranty work from the company? Or, do they get a commission for every warranty work request they turn down?

If they do get paid for warranty work, why do they not all look to warranty requests with open arms? Please advise!
I can answer this. It's because people are involved. And I really mean it.

It's a fairly common occurrence for me to be astounded at the invisible hurdles and walls people will suddenly 'grow' when they discover they will be inconvenienced by something. What's more astounding is that usually the level of inconvenience, and as it pertains to this thread a phone call and maybe a form to fill out, is small compared to the potential to be paid for overcoming this 'hurdle'.

That's why.

If this issue (extended warranty vs. dealership) is something that is problematic for you call the extended warranty company and ask them which dealer in your area plays nice with them. Go there.

As an aside, my dealer waives the deductible if I bring the bike to them for any service needed that is covered by the warranty. That's how you create captive clients.
 

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Thanks, Dangling Fury. That does make sense - sucks - but makes sense!
I have a rear speaker that sounds blown in my 14 Ultra. They won't just fix it, because it doesn't do it when at their shop. Of course:(
I'm like - just fix it anyway. You'll get paid!
 

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If HD is anything like an automobile manufacturer they will request the old or defective part to be returned. This allows them to see if there is a trend in the failures and they can address the supplier about the concern plus it keeps dealer honest about the repairs. If there is a grey area often times there is a fear that that the department will get charged back the part and labor. Usually lack of training or an over zealous service manager. Billing the manufacturer for repairs never warranted, completed or done is not unheard of......Dealers with a great reputation understand how the warranties work for both the customer and the dealer and it usually works out well for both. Those that don't .........
 

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So what is it about dealers who don't necessarily do warranty work without a hassle? Don't they get paid for doing warranty work from the company? Or, do they get a commission for every warranty work request they turn down?

If they do get paid for warranty work, why do they not all look to warranty requests with open arms? Please advise!
There can be a few reasons. And none of them are what the customer wants to hear. The manufacturer's warranty and extended warranties figure there payments based on minimal labor hours and parts prices that come from a time guide. And they are not negotiable. When the job is paid for by the customer, these restraints do not apply and the P&L estimate can be adjusted to make the job more realistically reflect what it actually takes to do the job. If the customer approves that estimate, the dealer and the technician can come out better. They would rather do the job as customer pay than a warranty job. In addition, there is more clerical work involved in making the warrany claim and getting paid for it. In many cases also, the warranty company is a harder "sell" than a customer.

The better dealers are like Fury's example above. They realize that handling warranty work willingly creates customer goodwill and loyalty, that in the long run is very valuable.

--
 

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Discussion Starter · #11 · (Edited)
Thanks, Dangling Fury. That does make sense - sucks - but makes sense!
I have a rear speaker that sounds blown in my 14 Ultra. They won't just fix it, because it doesn't do it when at their shop. Of course:(
I'm like - just fix it anyway. You'll get paid!
I don't know how much audio experience you have (experience above and beyond just listening) but a blown speaker usually doesn't produce sound at all. If it's muddy or you hear a lot of popping and other scraping noises it's defective for sure. This assumes you are not OVER DRIVING IT. This is very common in the audio world.

I would inspect the speaker for tears or obvious signs of damage. If you find damage, hopefully it's not damage you did by using the hard bags. The cone should move equally up and down, all the way around. No noises etc. If it scrapes and doesn't have free travel you might have a case.

One other thing. Disconnect the speaker you think is blown, play the same song on the same volume level and listen to the good speaker. The disconnect the good speaker, rinse and repeat on the speaker you think is blown. If it sounds different (worse)...simply go up to the dealership (again)...and repeat this procedure in front of the service manager.
 

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I cannot say enough GOOD things about my dealer. They are a family owned multiple location group that really knows how to service, sell and treat their customers. Their repeat business is extremely good. Five Stars ! ! !
 
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