Got a call last June from my dealership(Motor City HD) to tell me that somehow they had issued me the wrong title on a FLSTC that I purchased the previous year(2013). Could I please bring the title in and they would take care of it. I dropped off the title I had and was assured they would expedite the correction process and keep me in the loop. Well after several months of me checking in and not getting my calls returned I paid another visit to the young lady who does the title work. She apologized about not returning my calls and told me she was dropping off the paperwork THAT DAY! Keep in mind this is several months later and she still hasn't taken care of it? I waited two weeks and still no calls at which point I dropped in on the General manager and explained the situation and my concerns. He expressed his apologies for the problem and assured me he would find out what was going on and call me. well again, no calls, no communication, nada. I finally quit wasting my time going up there and sent him an email telling him my next step would be to contact HD Corporate. Soon afterward I get a call from the title girl telling me she was going down to Secretary of State to get an instant title and Fed-Ex it over to me. That told me it still wasn't taken care of until that point. I wait another 3 days and still no title so I called her again and the excuse this time was it was sitting on the desk downstairs because she thought I was coming by to pick it up. WTF! Finally the next day Fed-Ex dropped of the title and all I could do was shake my head. The info was still incorrect and they didn't bother to transfer my veterans tag to the new registration. Back to square on.......Finally today after 6 MONTHS, I get a call telling me the title was straightened out and I should be getting a copy in the mail but she didn't know what to do about my Vet's tag. I'm not holding my breath about getting my title in the mail and I'll probably have to buy my tag again. I do know I'll never buy anything from Motor City again, not even a t-shirt. I bought my Wife a Softail Deluxe last month and needless to say it didn't come from there. I contacted corporate and although my complaint is documented I was told since the Dealership is independently owned there was nothing they could do. no wonder people get such a run-around from Dealerships. There's no recourse when you have an issue like this. I guess all I can do is let anyone who is in the market for a bike know how MCHD handles their ****-ups.