[Yon Yonson]

Anyone have experience with these folks? I seem to be getting no where. I placed an order last Saturday and have called them twice along with J&M about my order because I have yet to get any email or phone contact from them. No acknowledgment or status update of my order from either one. When I called them I was told a part was on back order and would be in this past Thursday or Friday and would then get a tracking number. Is this the norm with these folks? I just emailed them and told them I wanted and honest update by days end on Monday or the order will be cancelled. Your take???????

 

[Thunder~Struck]

No experience with either. Unless you mean J&P not J&M.

 

[Kainam]

Anyone have experience with these folks? I seem to be getting no where. I placed an order last Saturday and have called them twice along with J&M about my order because I have yet to get any email or phone contact from them. No acknowledgment or status update of my order from either one. When I called them I was told a part was on back order and would be in this past Thursday or Friday and would then get a tracking number. Is this the norm with these folks? I just emailed them and told them I wanted and honest update by days end on Monday or the order will be cancelled. Your take???????

No response to your inquiries in a week?

I'd be cancelling the order.

 

[Yon Yonson]

No experience with either. Unless you mean J&P not J&M.

J&M audio sold thru Direct Cycle.

 

[Thunder~Struck]

No response to your inquiries in a week?

I'd be cancelling the order.

^^this^^

J&M audio sold thru Direct Cycle.

Sorry. No audio on T~S. So can`t help.

 

[Yon Yonson]

Thanks guys. Like I said, they have til Monday afternoon when I get home from work. I thought I read somewhere that they were good to go. We'll see.

 

[Thunder~Struck]

Thanks guys. Like I said, they have til Monday afternoon when I get home from work. I thought I read somewhere that they were good to go. We'll see.

Any place can have hic-ups.
But the lack of communication, returning inquires is total BS.

 

[2stangs8689]

I have dealt with them, with no issues. If they are waiting for a part on BO, and they have already made you aware of it, I would have to think that their responsibility to inform you has been done so. I have waited for weeks for a part on BO, so you may have to be a little more patient.

 

[MVious1]

I've also dealt with them several times with no issues and would order from them anytime. Back orders suck especially when they can't estimate a ship date but sometimes they just don't know when they will receive the part.I'd rather have them say it's on B/O rather than keep pushing the date out every week.

 

[Yon Yonson]

I have dealt with them, with no issues. If they are waiting for a part on BO, and they have already made you aware of it, I would have to think that their responsibility to inform you has been done so. I have waited for weeks for a part on BO, so you may have to be a little more patient.

Stangs, I was only made aware of it because I called them twice. I still have never received any correspondence from them. I was suppose to have a tracking number Friday morning. No-go. I understand BOs. It's the lack of communication that is pissing me off. J&M said they were waiting for the order to come from DCP. DCP said they were waiting on a BO from J&M. What is also BS is that the part I'm waiting for says in stock on J&Ms web site.

 

[2stangs8689]

I would still give them a chance to make it right, but maybe a call to a manager would be in order.

 

[RideADyna]

J&M audio sold thru Direct Cycle.

You can get J&M directly from them and dealing with the owner is just great.

 

[Yon Yonson]

You can get J&M directly from them and dealing with the owner is just great.

Just great if you want to pay $145 more, direct. The J&M stereo add-on system was $414 from DCP and $559 direct from J&M.

 

[nash1970]

I have never had a problem with them they have always answered my emails .