Harley Dealership

3675 Views 27 Replies 24 Participants Last post by Sunnyday, Dec 22, 2014

Boston62

Discussion Starter · Dec 2, 2014

Not to happy with them, I understnd it's a business to make money. Here is what happened, after coming out of the bank my 2012 HD Ultra Limited will not turn off the security with the FOB, so I call HD up they wanted to tow it in because I forgot the security code , all that was wrong my FOB battery was dead, after starting it I drive to the Dealer to see if they could reset the code. They said I would have leave it for the shop. I drive home search on the internet and there it is how to bring up your security code...just ain't right. To be treated like this..

1 - 20 of 28 Posts

09 Softail C

· #2 · Dec 2, 2014

6 Bends HD?

Depending on who you talk to there they can be very helpful or complete dicks. This as you know is a dealership that is striving to become the #1 dealership in the country. For those that don't know Ft. Myers Harley recently moved into a brand new HUGE facility like no other dealer in the country. They are under the same ownership (Scott Fischer Enterprise, own 5 dealerships) but changed the name to 6 Bends Harley. Last month (October) one salesman "Sockhead" sold more bikes than any other salesperson in the country. The attitude you get at this dealership seems to change day to day and depending on who you talk to. The service department seems to be the worst as far as attitude, I do NOT go there unless I have to. The service department seems to have a high turnover, especially service writers and service managers. The newest service manger (Nate) moved up from within, I had a sit down heart to heart talk with him about a month ago when I had a bike in for repair. He seems to have a different demeaner than those before him, let's see if anything changes.

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Rodzilla6

· #3 · Dec 2, 2014

From my experience, there are a few good HD dealers out there, but they are rare...same type of stupid stuff...enough to write a book...LOL.
I found a high quality certified HD mechanic who runs his own shop. He is a life saver and can be trusted...I would try to find one locally. Ask some riders.
Mine has saved me THOUSANDS, cares and is honest...
Hope it works out.

09 Softail C

· #4 · Dec 2, 2014

Boston 62- If you want another serice place try American Cycle on Pine Island, Wayne the owner is a great guy, great service and prices........

Breeze3at

· #5 · Dec 2, 2014

Boston62 said:
Not to happy with them, I understnd it's a business to make money. Here is what happened, after coming out of the bank my 2012 HD Ultra Limited will not turn off the security with the FOB, so I call HD up they wanted to tow it in because I forgot the security code , all that was wrong my FOB battery was dead, after starting it I drive to the Dealer to see if they could reset the code. They said I would have leave it for the shop. I drive home search on the internet and there it is how to bring up your security code...just ain't right. To be treated like this..

You could also find that info in your owners manual. They even supply little tear out cards for your wallet. There are some basics a owner should know. A failing battery is almost always indicated in advance (days/weeks) by unusual flashing of the signals when turning the ignition on. But, this level of service is what most get from the dealer, that's why my bikes have never seen the inside of a HD shop after I get them.

Louisville Joe

· #6 · Dec 2, 2014

Rodzilla6 said:
From my experience, there are a few good HD dealers out there, but they are rare...same type of stupid stuff...enough to write a book...LOL.
I found a high quality certified HD mechanic who runs his own shop. He is a life saver and can be trusted...I would try to find one locally. Ask some riders.
Mine has saved me THOUSANDS, cares and is honest...
Hope it works out.

Amen, brother! I go to a HD certified guy who used to run a decent sized shop but he is older now and he has cut back and is now a one man operation. He isn't any cheaper than the stealerships but he doesn't BS me and whatever he does he does right the first time. No one but him ever touches my bike and I want his hands and eyes all over my bike cause I believe he knows what is likely to fail or need attention before it causes me grief. I don't mind him making some money off of me because he seems to care about his work and my safety--can't say that about either of the two HD dealers here.

Oldrider

· #7 · Dec 2, 2014

I don't think any dealer would just change a security code without some up front checking. I could have my neighbors bike towed in and ask them to change the code and then ride off with his bike.

ciscokid

· #8 · Dec 2, 2014

me i would not take my scoot to the dealer if i had too. nope nope nope. dont trust them and they charge waaaaay too much for simple stuff . parts dont cost that much. ill fix mine my self.

Rum Runner

· #9 · Dec 3, 2014

Whatever I can do, I do. Have not taken the bike to the dealer since 2011. Have a mech that works at my job and he is good, but too far from me. Now I have 2 shops by me and they are both good.

Oldnewrider

· #10 · Dec 3, 2014

I hear stories all the time about bad dealers but I have not had problems with mine. Mine is monument Harley in Pasadena Texas. They have been good to me and because of this I have bought 2 bikes from them in 2 years. They are always friendly and don't give me a Line of crap. I am by the way the kind of person that does all of my own maintenance so I am very particular about how people treat me.

harleymojoman

· #11 · Dec 3, 2014

I must be living right, My dealer is awesome to everyone that walks in the door. Customer relations is paramount among the staff. Everyone is treated fairly and with respect. Even the D^#*heads and rude people that come in are treated better than they deserve. The dealership reaches out consistently in the community with fund raising activities and fun events for customers. The service dept also goes the extra mile and there has not been any turnover in employees here since I've been a customer the past 4 years. I would buy here even if they didn't have the lowest price.

btsom

· #12 · Dec 4, 2014

Not at all what the OP wants to hear, I don't work for Harley, just hang out in the forums and I am totally saturated and disgusted by people who don't or just can't be bothered to read the manual, become familiar with the security system and set their own pin. How many times in a day does a service guy have to bothered by some simple problem that never would have happened if the owner had just read the manual the day he took the bike home before he gets cranky? I understand he shouldn't let himself get that way but we are all human. Read your GD manual, your mother doesn't work at the Harley store.

Scout67

· #13 · Dec 4, 2014

On another forum i used to read a lot, they had an acronym for the signature line. IRTFM, I Read The F*****g Manual. Just sayin.

883

· #14 · Dec 18, 2014

:2cents:bikerguy:that's awful

Boston62 said:
Not to happy with them, I understnd it's a business to make money. Here is what happened, after coming out of the bank my 2012 HD Ultra Limited will not turn off the security with the FOB, so I call HD up they wanted to tow it in because I forgot the security code , all that was wrong my FOB battery was dead, after starting it I drive to the Dealer to see if they could reset the code. They said I would have leave it for the shop. I drive home search on the internet and there it is how to bring up your security code...just ain't right. To be treated like this..

Bamaglider

· #15 · Dec 18, 2014

I went to the Harley dealer in Pensacola,FL. yesterday.I was on my lunch break,just killing time. I thought I might find something for my wife for Christmas.They had a Road Glide in Mysterious Red Sunglow I was looking at. Now granted I was not gonna buy a motorcycle on my lunch break, but not ONE person in that dealership said hello, can I help you?, what are you doing here?, nothing.I guess they don't need to be friendly to sell bikes.

Wrgiacona

· #16 · Dec 18, 2014

At my dealership I can't wander around aimlessly, while my bike is in the shop, much less look at a new RG without be attacked by sales people. And they all know I bought an SGS last June.

ARIZONA MISFIT

· #17 · Dec 18, 2014

I worked at a dealership for a while. MY out look on most of this is the STORE manager ! Not really the owners so much. UNLESS their hands on owners. Ours was a real weiner to work for. BUT a BIG suck up when the owner was coming in. Treated most everyone like they were going to steal everything in the store. OR if you didn't have a brain and that was the customers also. Then at another dealership. Their idea was NO ONE comes in and leaves un happy! Two different worlds completely. I could go on & on about this but I won't. At another shop where I bought most of our Harley's. Both owners husband & Wife always made time to talk to you like you were family. From the owners on down. They always smiled and welcomed you. If there was a problem! You could sit down with either or both of them and it would be taken care of. NOT all dealerships are the same. I've had good experiences and bad across the country. As far as service people taking in your bike. That's all he is suppose to do. NO promises no arguments. BUT remember he's human and will make mistakes. BUt if you go in actting like a JERK ! You will be treated as such. With that attitude don't except your bike done over night either

So he cool. "REMINDER" This is One Man's view of things that happened too him. NOT Judging anyone. I bought my last bike a few months ago. The people I dealt with were very much in tune with being friendly and respectful. I have NO problem going back to them. Maybe if you write or get a hold of a Factory rep. Tell him or her your problem with yr dealer. Just saying. OK nuff said

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ematicic

· #18 · Dec 18, 2014

I always approach the dealerships with caution. I found that it is worth doing reseach on everything before even going there. I just snapped off the license plate bracket on my BO and called the dealer for the part number and he gave me the wrong number. I took the part number and went off to find the cheapest vendor and realized he would have ordered the wrong part to begin with. Now I will go back with the right one and the cheapest price and give him an option to price match, or pack sand.

It seems like every other store, once they realize they aren't pulling off anything slick they are much more helpful and less condescending.

Tom31w

· #19 · Dec 18, 2014

Boston62 said:
Not to happy with them, I understnd it's a business to make money. Here is what happened, after coming out of the bank my 2012 HD Ultra Limited will not turn off the security with the FOB, so I call HD up they wanted to tow it in because I forgot the security code , all that was wrong my FOB battery was dead, after starting it I drive to the Dealer to see if they could reset the code. They said I would have leave it for the shop. I drive home search on the internet and there it is how to bring up your security code...just ain't right. To be treated like this..

So, you want them to take someone else's scoot out of a bay in order to make room to connect yours to a computer in order to reset your PIN? If they did that, we would see a thread from the other customer titled, "HD dealership took too long to fix my bike..." Or something like that. Is that fair to the other customers that made appointments ahead of time? Most dealers I have encountered are pretty good about getting to local folks in a timely manner, and most will clear out a stall in order to work on an "out of towner's" bike immediately so that they can get back on their way quickly.

The only fault I see with the dealer you described is that maybe it could have been handled better if they had told you that you can do this at home and asked if you have a manual.

09DesertGlide

· #20 · Dec 18, 2014

It's a little unfair to assume these issues are reserved for Harley dealerships. ALL dealerships operate in the best way for them to make a profit and the safest way for them to handle YOUR motorcycle/vehicle. We'd all love for them to drop what their doing, grab their tools and run over to where we're located every time we have an issue, but they cannot operate like that.

The dealerships are there for those who need them. Now that you've learned how helpful 'google' is, I doubt you'll ever call them again.

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