Hows this for a dealer's answer?

Oldrider said:

I took my new Ultra in to dealer with two complaints one the plug that went to the head set for the CB/Radio/GPS would not stay in and the while I could broadcast on the CB I could not hear the CB. Dealer replaces the CB module and suggests, HERE IT COMES, that I wire the plug or glue it to the head set. Says that will keep it from falling out. I have had CB's on my Honda and Victory and never had the plug fall out from the head set nor did I have to wire the two together.

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Demand a new headset !!!!!!!!!!!!!!!!!!!! :eek

Duct Tape

everybody has this problem I keep a stash of small thin black plastic tie wraps in my tool kit - it goes around pod that mic boom attaches too and then around the plug end - it will never pull out again and you can barrely see the tie wrap. I have fixed up just about everyone in our club.

sorry I just took a look at it - you need 2 tie wraps put one around the plug end tight at narrow part near wire - the other one goes thru this then around the pod

I'm with oldrider...this is bullsh¡t. We can make a fitting that doesn't need to be taped or glued. Tons of manufacturers do. What the heck? Maybe I'm missing something?

Not a plug for J&M, but on the Wing that is what we used. The 2 piece lead was very nice in the fact that the passenger could get plugged and unplugged with alot less effort. When the wife gets on the Ultra I have to wait while she fumbles around trying to get plugged in. I do like the Boom headsets except for the plug on the helmet end, first time I plugged the lower cord into it I bent the pins, I make sure that I never pull it out at that end anymore. Next helmets or when these headsets go bad I will pony up and get the EDsets, from all the reading I have done they have the best sound and best plugs.

I agree with Chief , these bikes cost enough money things should work like there supposed to. You shouldn't be asking customers to hillbilly rig stuff so it does.

I'd would run this by them ,

" Lets say you had a newer $600 smart phone that the cover keeps falling off and they told you to put a rubber band around it and it won't fall off anymore ....... would you feel like they had taken care of your concern ? "

and thats why my scoot will never see a dealer . THERE ALL out to rip u off. M#$%#%&^%S ... i dont trust none of them . wish i could by parts from any one but harley. i do a lot of ebaying for parts now.....

In 2008 I was at Blue Ridge Harley Davidson in Hickory, NC. A fellow had brought his bike in because the front tire was noticeably more worn on the left side. The owner of the bike was concerned that something was not properly aligned on the front-end of his bike.

The service manager told him that the problem was obvious to anyone who had any experience with motorcycles. 'The rider was clearly riding where the made more left turns that right turns. There was nothing wrong with the bike or the tire and that the rider needed to make an attempt to map out rides where there were fewer left turns.

That is the sort of BS that you get from Harley Davidson Dealers on a regular basis. They will say anything to avoid fixing your bike when it is in warranty. As soon as it is out of warranty, they will be happy to spend all sorts of time and your money at $85.00 per hour.

Pete

Oldrider said:

I took my new Ultra in to dealer with two complaints one the plug that went to the head set for the CB/Radio/GPS would not stay in and the while I could broadcast on the CB I could not hear the CB. Dealer replaces the CB module and suggests, HERE IT COMES, that I wire the plug or glue it to the head set. Says that will keep it from falling out. I have had CB's on my Honda and Victory and never had the plug fall out from the head set nor did I have to wire the two together.

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I bought my roadglide 2013 brand new 6 miles. From day 1 I felt something in the front and heard something. A grinding. I swore the bearing was bad in the wheel. Did 1000 mile service. Complained about it. They said there is nothing. I said ok... As long as it is documented. So if I have an issue I have someone to blame. To the owner of the dealer. I rode to 5000 miles. Still heard and felt. Took to another dealer. They felt nothing.
Had resident expert Don ride it. He felt it also. So I am not crazy.
Changed the wheels to 2014 SGS wheels with new bearings .

NO MORE NOISE OR PROBLEM.
clearly not a bearing issue!! Right.

the problem is, the dealer can't fix a design fault. he can suggest gluing or taping, or ty-rapping. Only the factory design team can truly fix the problem. as to baggd13's bearing problem, just sorry mechanics.

I'm with Chief on this one. Bad design or no....shouldn't be like that for the money we pay for these bikes. You can bet it is no secret with MOCO that there is a problem, yet this kind of thing seems to show up on a regular basis lately. Under NO circumstances should tie-wraps be necessary to secure a plug. That is just plain BS that they would allow something like that out on the shelf for customers to buy and have problems with. Not one connection of any kind on my older bikes had a problem as described.

Agree with the above. This kind of thing is unacceptable.

Time to start working the chain of command, which would be the regional rep.

Ask your dealer for your regional rep's contact info, see if that changes their tune.

I would ask the dealer if the new headsets are supplied with a set of zip ties. But I guess not, since I've never seen a package of Harley-Davidson licensed zip ties.

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Don't give them any ideas Dave!

My bike is due for the 5000 mile check up in a month. I will push for new head set. As I am retired I have no problem writing to mother Harley. I wrote numerous letter to ma Victory and final got them to step up. NEVER underestimate the power of well written and documented emails that keep being sent higher and higher up in the organization. When I hear we all have that problem it pi** me off.

I agree, that a situation, such as this, is unacceptable, just saying the dealer can't make it right. Only the factory. Dealer's hands are tied.

Pete said:

In 2008 I was at Blue Ridge Harley Davidson in Hickory, NC. A fellow had brought his bike in because the front tire was noticeably more worn on the left side. The owner of the bike was concerned that something was not properly aligned on the front-end of his bike.

The service manager told him that the problem was obvious to anyone who had any experience with motorcycles. 'The rider was clearly riding where the made more left turns that right turns. There was nothing wrong with the bike or the tire and that the rider needed to make an attempt to map out rides where there were fewer left turns.

That is the sort of BS that you get from Harley Davidson Dealers on a regular basis. They will say anything to avoid fixing your bike when it is in warranty. As soon as it is out of warranty, they will be happy to spend all sorts of time and your money at $85.00 per hour.

Pete

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I would have punched that service manager square in the face. That's a safety issue.


-Rohan

I wonder what they would charge for those HD zip ties ? lol

That is crap.....even though it sounds like a design flaw and the dealer can not change the design, they should be bending over backwards to try and help you out.