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The waviness of the top of the bag. Should I be worried?

Ok. I hear you.Any time a service manager tells you something, question his thinking.
Steve,Lil... I haven't seen too many RKC's with lids in that condition. Certainly have with the Heritage but not the RKC. I would keep following with the dealership. Perhaps they can be warranty replaced. When I owned a Heritage saw a tip from someone to place 99 cent partially inflated beach balls inside the bags when not using them. You know, I did this, and after almost five years of owning the FLSTC the bags still looked almost new. No sagging/rippled lids. Not a tip for everyone but it worked for me.
Who cares if it is plausable or even reasonable. You spent $20.000 for a motorcycle. The saddle bags should last more than 6 months.Does his thinking sound reasonable plausible to you?
The concept makes sense and I can see it in play here, I'm just not sure.
That is them!I thought the sag was a feature of soft bags.
Here is the Harley parts catalog for your bags.. or are they your bags? $900 ?
Road King® Classic Saddlebag Kit - The perfect combination of style and fuction. The bag is formed from a leather-covered plastic composite that holds its shape and features embossed ...
I had the same basic bag on my Softail, although without all the biker accoutrements i.e. fringe and buckles. I religiously oiled the leather and had no issues. I don't think that is what made the difference, I think your bags are defective.That is them!