Primary Noise '13 Ultra

Gents, here's the back story. My brother in law has a 13 Ultra adn I have a '14 Limited. Last month we knocked out the 10,000 miles service on both our bikes. We ran into an issue of pulling the Derby Cover on his bike and I had to go get the correct size Torx Drive from my house. So he ended up finishing the service himself. The one thing he didn't do was adjust the clutch. Figured he would get to it later in the week or the next weekend. Couple days later he noticed a noise from the primary getting louder. Carried it to the dealer they told him clutch was out of adjustment $35 and 2 days later still has a little bit of noise but not as bad. Noise keeps playing with his head, "world is falling apart," decides to try for a '14. Goes to a different dealer, sales guy says "hey your bike doesn't sound right," so I'm sure you can image how my brother in law is feeling at this point. So they can't work the deal he decides to let this dealer work on it. After a week they tell him it's the compensator have it replaced and he's back on the road. 200 miles later primary is knocking. Carries it to another dealer and they think the bearings are coming apart. WTF is going on with service departments. So the acual question now, Is there anything else he needs to have them look at? At this point what does he need to know to gain the trust back in his bike? They said they would pull it all apart and check everything but both of us being new to Harley not really sure what that means. Thanks for your help guys