So, I got this 2009 Harley Softail from a dealer in New Hampshire. Paid $700 to ship "to the door". It took 1 week for it to get to LA. I was tracking it on the internet. It sat in LA for 2 days. Finally, I called the shipper. They said the bike is in Anaheim depot 50 miles from my home and I need to make arrangements to pick up. They said the crate is 9' x 4' 900 lbs and unsafe for their lift gate. I called the dealer and told him and he said he would tell the representative from his company and he would get in touch with the shipper and tell them to do their job. I called the shipper back and they said nobody had called. So, I make arrangement for a taxi to go up, un-crate it and drive home. Then I think, I don't want to carry all those tools home on the bike. So, I call them back and ask if they have tools to un-crate the bike. "no we don't have any tools" So, I cancel the taxi and now I have a 12' trailer with a ramp scheduled for Monday morning. What a *u*king joke. Their motto is " We ship anything, anywhere, anytime"