[jam436]

..IMO it sound like a bad FP3, if it can't auto tune. I would have them replace it while its still under warranty.

..absolutely...
I don't think any tuner will ever achieve perfection in a map.
You could run AutoTune 1000 times and it will probably always suggest changes.
The fact that yours is showing you a blank chart is a red flag for sure.

 

[FurryOne]

I would call them again, and have them send a custom map for your bike set-up.

I did call them again, and after I said I wanted an RMA they passed me to another "tech" who ran me through the 40 questions routine until I said I was using an iPhone 3GS. He them proceeded to tell me that the 3GS wasn't supported and he wouldn't go any further unless I got a supported phone (4, 4S, 5, etc). He stated that the processor in the 3GS was too slow to do what was required for auto tuning, but I countered that I got the same results using my iPad 3, which has a faster processor than the iPhone 4/4S, but he stated that the iPad isn't supported either. Pretty funny, considering their own description in the Apple App Store mentions "Compatibility: iOS 6 or later. Compatible with iPhone, iPad, and iPod Touch."

IMO it sound like a bad FP3, if it can't auto tune. I would have them replace it while its still under warranty.

Considering their responses up till now, I'm not going to hold my breath.

 

[67Duce]

Pretty funny, considering their own description in the Apple App Store mentions "Compatibility: iOS 6 or later. Compatible with iPhone, iPad, and iPod Touch."

I would print out a copy of this and read it to them word for word , it would seem to put the ball back in there court IMO .

 

[agsansoo]

The Fuelpak FP3 is not married to a specific smartphone or device.

Can you borrow a iPhone 4 of 5 from a friend or family member. Flashing the auto tune only takes less than 10 minutes.

 

[FurryOne]

The Fuelpak FP3 is not married to a specific smartphone or device.

Can you borrow a iPhone 4 of 5 from a friend or family member. Flashing the auto tune only takes less than 10 minutes.

Yes. A friend loaned my their iPhone 4 with the FP3 app loaded, and when I got home I paired it and set the bike to auto tune. Then I rode it for about a half hour around the local lake, giving it urban and highway sections for 5-8 miles. When I got home, I checked the chart and again there was nothing - "0 points learned, TPS 0:0". So I called V&H, and what I got was that the answerer would give my info to the tech people and get back to me. If they couldn't figure out how to get auto tune working they would put another map in the folder for me to pull down and try. I'm still bothered by the fact that they continue to evade the notion that they should replace this defective unit. It's advertised with auto tune as a feature, and if this unit won't, they should stand behind it and issue a replacement.

 

[jam436]

Call them and tell them flat out that you want a new one - and don't take no for an answer. Escalate it up the food chain if necessary.

 

[67Duce]

Call them and tell them flat out that you want a new one - and don't take no for an answer. Escalate it up the food chain if necessary.

Yep , you've made every effort on your part per V&H to get it to function as advertised.

Tell them you want it to Auto Tune like it's supposed to , NOT just load another map , there's less expensive tuners you could have bought to just load canned maps , the Auto tune feature is what sold you .

 

[BigRoy]

And here I was ready to buy one....I think I'll go look at tuners with more experience. Sorry to hear you're having such a bad time when it should be the complete opposite.

 

[jam436]

.. Because of one guy having a problem, with an incompatible phone?

Sent from Motorcycle.com Free App

 

[FurryOne]

.. Because of one guy having a problem, with an incompatible phone?

No, because V&H's tech support doesn't know the meaning of "Doesn't work as advertised."

Oh, and that's 2 iPhones (3GS & 4) & an iPad3. ...And for your information, that "incompatible phone" excuse was bullshit thrown at me because I told them I wanted an RMA.

I currently have a request in for an RMA through the seller, but I'm now over the 30 day seller return date because of all the putzing around with Vance & Hines's (It must be your fault!) tech support. What good is their warranty when they won't stand behind it?

 

[jam436]

V&H Tech support has been top-notch in my book, but when it comes to returns or replacements, they're as bad as anybody. I went through their crapola over a set of tarnished pipes last year.
But yeah, since you bought the unit from DCP, they're the ones who ought to be handling a replacement or a refund.
Regardless, it shouldn't have taken a month to figure out it didn't work.
But at least you should have a support ticket # from V&H that shows the duration of the problem.
I'll be surprised if DCP doesn't come through for you on this.

 

[chaparro78]

I installed the FP3 about a month ago and have been running one of their maps up until yesterday. I have the V&H 2into2 and air cleaner so the map I have been running was awesome. Big improvement, better response and no more decel popping. Yesterday I turned on the auto tune, it gave me a choice to choose the auto tune function on the original base map or the V&H map I had been running. I choose the run the auto tune off the V&H tune. I rode the bike about an hour and once I was home I flashed the recommended changes. I took it out for another ride today and just feels better. Great product.

 

[FurryOne]

Regardless, it shouldn't have taken a month to figure out it didn't work.

It didn't, but they dragged me through a wringer and still refused to admit didn't work right.

But at least you should have a support ticket # from V&H that shows the duration of the problem. I'll be surprised if DCP doesn't come through for you on this.

DCP said I was the second person to ask for an RMA, so Im hoping to hear from them soon.

 

[spokewax]

Completed the install of cfr's, s&s stealth, and the fp3 Friday. Ran the canned map all weekend. Maybe 300 miles. Didn't want to park the bike. Big improvement, looking forward to running the auto tune. Hooking up the tuner was seamless. Synced no problem with my old Motorola android, did a firmware update out of the box, and I was glad to find out that V&H stores the base map before flashing the ECU for the first time. Juuust in case I guess.
So far, pleased. I'd recommend it to a friend.

 

[jam436]

Completed the install of cfr's, s&s stealth, and the fp3 Friday. Ran the canned map all weekend. Maybe 300 miles. Didn't want to park the bike. Big improvement, looking forward to running the auto tune. Hooking up the tuner was seamless. Synced no problem with my old Motorola android, did a firmware update out of the box, and I was glad to find out that V&H stores the base map before flashing the ECU for the first time. Juuust in case I guess.
So far, pleased. I'd recommend it to a friend.

I ran with ViED's for a year before the FP3, which corrected the problems I encountered with that garbage dealer Stage 1 "remap".

Overall with the FP3 compared to the dealer map, my oil temps have dropped 50°, the bike pulls hard, runs smoother and decel pop is a distant memory - it's 100% gone.
I've run AutoTune twice now since the first V&H suggested map (which by itself was incredible) and it has since smoothed out a little more.
Each AutoTune produced smaller changes as it became "dialed in".
The bike is running so perfectly right now I'll probably never take the FP3 out of the box again - unless I change something else... :thumbsup

 

[09 Softail C]

Thanks for all the great information posted in these threads. I've made up my mind.......

 

[HDKen]

I just ordered my exhaust parts,went with the Cobra Powerport headpipe,I like that it looks like true duals and the price,I could NOT find any true duals for the same price or less then the powerport,also ordered the V&H slash down mufflers,had then on my 2013 Ultra and loved the sound and look also got the V&H trike adapter kit,already had the FP3 for a few weeks,found it for less then 270 bucks so just ordered it then.I hope all goes well with my FP3 and I cant wait to put all on the tri glide.

 

[dub]

I used this to tune my 15 Roadglide special. worked great!

 

[HDKen]

I used this to tune my 15 Roadglide special. worked great!

I would check it out but there's nothing there,the link just took me to a page with pictures on it.

 

[tee895]

I added a Vance & Hines FuelPak3 to my 2015 Road Glide. I have RC Components mufflers and header with an Arlen Ness Deep Cut air cleaner. Vance & Hines stated although they didn't have an exact map for that set up, it would be easy to dial in. Well, I have used damn near every map they have and nothing works. The bike stalls at red lights on occasion and sputters when accelerating. Their technical assistance is very nice but that only goes so far. In speaking with two Harley Dealers, they said the Fuelpak is garbage. They said to put on a Screamin' Eagle Tuner and have it dynoed. I'm sure they are pushing their stuff to make money but I can't really dispute what they are saying because the VH Fuelpak3 can't seem to tune my bike at all.