I wouldn't send them anymore letters.
First off, what year bike are you working with?
I read your intro and it looks like you are buying a new one. On the 06 and later Super Glide, a 21" is a challenge because Harley doesn't make one to fit the mid-glide front ends.
You have a few options.
You can buy a pre-assembled wheel through J & P Cycle which costs almost $500.00. These wheels have chrome hubs, spokes, and nipples, so rust is an issue you may face down the road. Here is a link:
http://www.jpcycles.com/search/ProductDetail?sku=203-288&N=2761610+2761612+28002076+275348 28002800 2756633&Ne=72635&Ntk=All&Ntt=&Ns=DefaultSort&results=10&Nao=
You can get a custom wheel builder, such as buchananspokes.net or hdwheels.com, to build you a 21" high quality wheel with an aluminum hub, spokes, and nipples which will probably run you $600.00 and up.
Last, and the route I chose, buy 21" Sportster type spokes and a 21" hoop and lace it to the hub from your 19" factory wheel. An explanation as how to lace a wheel is provided in the service manual. The parts to do this will cost you about $200.00 if you go with stainless spokes and nipples. I paid my local HD dealer $40.00 to true the wheel. This is in addition to the cost of the tire, tube, rim band, and mounting labor.
Recommendations:
If you have the money and want simple, get one of the companies listed above to build your wheel and send it to you with a tire already mounted.
If budget is an issue, buy the components and build it yourself.
I recently put a different front end on my Super Glide. Before that, I had a self-laced 21" wheel on it. I went with chrome spokes and nipples and regretted it. If I were to do it again, I would spend the extra money and do polished stainless. If you decide to go this route, I can help with part numbers, part resources, and lacing how-to. Please feel free to contact me with any questions.
Here is an older pic of my bike with the 21" wheel: